I always take a holistic approach to supporting value creation in service organisations
This means understanding the context of any situation in terms of both external factors and internal factors:
It is founded on possession of a robust understanding of the key inter-relationships between clients & customers, employees & service operations, the providers of capital, any regulators involved with the organisation, and the competitive environment, summarised in the SerVAL model.
I am not a one man band. I work with, develop and enhance incumbent teams. I achieve results working with and through others.
I have a network of experts I can call upon if and when required.
ENERGY, FOCUS, CHALLENGE, SUPPORT, DEVELOP
I energise, focus, challenge, support and develop people.
In summary, I adopt a RAISE performance approach. This means
Research and analyse the information
Advise the stakeholders
Implement the required actions
Support the executive
Educate the organisation to embed change