​HOLISTIC 

I always take a holistic approach to supporting value creation in service organisations

This means understanding the context of any situation in terms of both external factors and internal factors:

• The market and competitors;
• Leadership, people, other resources, systems & processes,  competencies, other stakeholders, culture​ and their practical impact on historic, current and forecast performance.

It  is founded on possession of a robust understanding of the key inter-relationships between clients & customers, employees & service operations, the providers of capital, any regulators involved with the organisation, and the competitive environment,  summarised in the SerVAL model.

TEAM WORK
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I am not a one man band. I work with, develop and enhance incumbent teams. I achieve results working with and through others.

I have a network of experts I can call upon if and when required.

ENERGY, FOCUS, CHALLENGE, SUPPORT, DEVELOP

I energise, focus, challenge, support and develop people.

RAISE PERFORMANCE

In summary, I adopt a RAISE  performance approach. This means
​
Research             and analyse the information
Advise                   the stakeholders
Implement          the required actions  
Support                the executive
Educate               the organisation to embed change

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