(Re) Consider your Service Value proposition:
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How to create more value for the customers, employees and owners of service organisations

Services form the largest parts of most developed economies, and a growing part of emerging economies too. And all organisations contain in-house service teams and departments. So, this book is relevant to you, whatever, or wherever, your organisation.

WHY IS IT IMPORTANT TO (RE)CONSIDER YOUR SERVICE OFFERING?

Because, the market for services is becoming even more competitive. This may be increased competition for customers, employees, other resources, budgets, profits or capital. Traditional service models are being shaken up by the tech and digital revolution; people are competing with technology, which can either support them or make them redundant. Even the need for real estate is being supplanted by “virtual” premises.

Public services are competing for decreasing government expenditure against a background of increased demand and rising service level expectations, and against private sector and third sector alternatives. In-house service teams, such as finance, HR, IT and marketing, are competing with outsourced alternatives, which may be “offshore”. This book provides a practical framework for service organisations to identify, consider, and respond to these challenges, and to avoid the many pitfalls that can exist in doing so.
Case study - November 2011

Bevan Brittan

Bevan Brittan is a leading law firm dedicated to clients who deliver public services from the public, private and third sectors.
The firm's CEO, (at the time) Andrew Manning, and three of its clients tell the business club how the firm's particular management model was developed to focus on public services and how, given the need for efficiencies in the public sector, the firm is extremely well placed to help its clients deliver vital public services in the current economic climate.
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Company name: Bevan Brittan
Location: London, Bristol and Birmingham
Turnover: £34.7m
Number of employees: 300+
Year founded: 2004 following a demerger from Bevan Ashford
Page link: Telegraph > Here

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