I have extensive experience of managing, advising, training, studying, serving, and being served by, market leading, and also under- performing, service organisations.
I know what good and bad looks like, and the causes of both.
I have
I am an alumnus of Harvard Business School, having completed its Advanced Management Program
I have been a judge of the PwC West Country Business of the Year Award for over 10 years.
Leadership roles
I have successfully fulfilled the following C suite roles: Chair, CEO, COO, Divisional MD, NED.
Award winning
I have been a C suite leader in businesses that have obtained accreditations and won awards and recommendations including
Author
I have written a book on, and lectured on, creating value in service organisations: (Re) Considering Your Service Value Proposition.
I know what good and bad looks like, and the causes of both.
I have
- led service businesses providing legal services, health care services, horse riding services for people with disabilities, facility management, building maintenance, energy management , office services , cleaning services, and equipment brokerage services;
- managed service teams covering finance, ICT, HR, sales & marketing and business development, facilities management, knowledge management, Health and Safety, risk management & compliance;
- served on a range of main, subsidiary and management boards and board committees.
- worked at major consulting and advisory firms:
- advised service businesses in the legal, health and care, hospitality, real estate, retail, financial services, and infrastructure sectors;
- been advised by leading professional service firms
- been educated at, taught and presented at, leading Business Schools and Universities.
I am an alumnus of Harvard Business School, having completed its Advanced Management Program
I have been a judge of the PwC West Country Business of the Year Award for over 10 years.
Leadership roles
I have successfully fulfilled the following C suite roles: Chair, CEO, COO, Divisional MD, NED.
Award winning
I have been a C suite leader in businesses that have obtained accreditations and won awards and recommendations including
- National Business Award for Customer Focus
- AIM Company of the Year Award
- PricewaterhouseCoopers West Country Business of Year Award
- Managing Partner Forum European Award for Financial Leadership
- Financial Times Innovative Lawyer Award Nominee for “stand-out” strategy.
- Investors In People
- ISO 9001
- ROSPA Health and Safety Gold Award
Author
I have written a book on, and lectured on, creating value in service organisations: (Re) Considering Your Service Value Proposition.
Service organisations I have worked for and with throughout my career include:
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